Keep your number.
Use call forwarding from your existing number. We’ll talk through your phone setup before you switch it on.
For independent takeaways · Across Australia
Hands on food.
We’re on
the phone.
A little help for your busiest hours. CounterHand’s AI takes phone orders from your menu and sends a clear ticket to the kitchen. You keep service moving.
Start pay-as-you-go. No subscription.
Calls
that don’t become orders are free.
One less thing to juggle.
A customer calls
“Two flake and a large chips,
extra chicken salt, please.”
Kitchen ticket#24
2Flake
1
Large chips
Extra chicken salt
Read back. Confirmed.
Made for
the rush.
the rush.
From a phone call
to a clear kitchen ticket.
Illustrative order · not a live product screen
Your regulars still ring.
You get on with the good stuff.
A familiar order. A clearer handover.
Phone rings.
Kitchen gets the ticket.
No new ordering app for your regulars to learn. Just the number they know, and a helping hand on your side of the counter.
-
01 / The call
They order as usual.
Your existing shop number forwards to CounterHand. The AI introduces itself, then takes the order using your shop’s menu.
-
02 / The details
It gets read back.
Items, options, total and pickup time are read back so the customer can check the order before confirming.
-
03 / The kitchen
You get cooking.
A readable order arrives on your kitchen tablet. The customer pays at pickup, just as they normally would.
Your shop. Your way.
An extra hand.
You’re still in charge.
CounterHand helps with the phone. Your menu, your people and your kitchen stay at the heart of it.
Talk through your setupStart with your menu.
Review your items, prices and options, then open the kitchen screen on a tablet. No printer integration is needed.
People when it matters.
A caller asking for a person, a complaint or an allergy question triggers a transfer to your shop. Your team handles the conversation.
Take orders before you open.
Let customers call ahead for a later pickup, even before service starts. You choose when pre-orders begin, and CounterHand schedules pickup around your opening hours and preparation time.
Straightforward by design
Pay as you go.
Save with packs.
With PAYG, you only pay when a customer confirms an order and it reaches your shop. Prefer a lower per-order rate? Choose a discounted pack, valid for 90 days from purchase. Enquiries and wrong numbers don’t incur an order charge or use a pack credit.
Discuss pricing for my shopThe pricing model
Start pay-as-you-go.
Save with order packs.
- PAYG with no upfront commitment
- Two prepaid packs at lower per-order rates
- Pack credits expire 90 days after purchase
We’ll confirm rates, renewal terms and the expiry date before you buy.
Good questions
Before the next rush.
How do I choose and use an order pack?
We’ll recommend a pack based on your actual order usage. Your earliest-expiring credits are used first, and we’ll send expiry reminders. Automatic purchases will take account of your remaining credits and usage, so you don’t build up more than you can realistically use. PAYG is available if you prefer no upfront commitment.
Will callers know they’re talking to AI?
Yes. CounterHand identifies itself as an AI assistant and gives a recording notice at the start of the call.
What if a call needs a person?
CounterHand can transfer the call to your shop. That includes a request for a person, a complaint or an allergy or dietary-safety question. Your team still needs to be available to answer transferred calls.
Can customers pre-order for a later pickup?
Yes. You can accept phone orders before opening and for later pickup, with times based on your shop’s hours and preparation time. Upcoming orders stay in a separate section on your kitchen screen until it’s time to prepare them.
What happens if the service is unavailable?
Call forwarding and recovery depend on your phone setup and the type of interruption. We’ll discuss the fallback arrangements with you before you start.
What text messages do customers receive?
Order messages can include a link to the order details, so customers can check what the kitchen received. We do not read replies. Use the order link for available contact and order actions.
The opt-out link opens a page where the customer confirms they want to stop future texts. They can use that page to turn texts back on later. We send order messages, not marketing texts.
Let’s talk shop
A hand with
your next rush?
Tell us a little about your takeaway and the phone orders you handle. Start a conversation about whether CounterHand fits your shop.
Made for independent shops.
Tell us about your shop
Name, shop and phone are required. Email gives us another way to reach you if there’s a typo.
Your details and message are saved as an enquiry about CounterHand. Please don’t include customer orders or sensitive information.